There is a disconnect in the world of business in relation to customer experience, which could have serious implications for business.
DID YOU KNOW?
80% of companies believe they supply ‘superior experiences’ yet only 8% of consumers believe they receive ‘superior experience.’
The bad news?
Due to negative social media comments
- 26% of companies found themselves to have tarnished reputations
- 11% of companies have lost revenue
- 15% of companies have lost customers
Your customer experience should always be a priority for your business!
Want more interesting facts? click here